Terms and Conditions

Quotations

We are an online business only. We prefer communication via email as we have many staff who look after your order and this allows everyone to refer to any comments made if one member is away. If however, your matter is URGENT, our Director will call you. Please note that this is not a phone call to place an order or make an enquiry it is merely to rectify a situation that may have arisen.

Quotes are provide based on your initial request for quantity and style. Changes made by you to the quantity or style prior to finalisation of the order may result in a revision to unit price at our discretion.

Acceptance of Order

All orders are subject to approval of styles, quantities, fabric availability, and our ability to meet schedules/deadlines. Graduation Supplies will email you confirmation that your order will begin production. Please allow up to 8 weeks to be made as all orders are completely customised. We can advise an approximate time if requested. It is your responsibility to check artwork when we send it through for FINAL approval for the spelling of your personalised text along with all colours/styles/layouts. If you are unsure of colours or layouts please email us as we would be more than happy to assist with samples. If you have approved the artwork we will assume you have checked spelling carefully (student names) and correct layout.  If we have made the error we will reprint your order.

When ordering

All images/content supplied from customers and clients must have granted permission from the original creators if they are subject to copyright. Please make sure that all Images supplied are in High Resolution, minimum 300dpi in jpg, pdf or psd file. 

Delivery

Delivery is either with a courier company or Australia Post. If you require tracking of your order when we send it please advise. We do take up insurance with both services for damages. However if you are not at the address when the product is delivered or you have provided an incorrect address we will not be held responsible for non-delivery and you will be liable for any extra fees to have it redelivered. Once you have received your order it is your responsibility to check over your order thoroughly. You have 2 weeks from the delivery date to notify us of any discrepancies. After this time you will not be entitled to a reprint.

Product Description

Every care has been taken to describe and portray products on this website and other marketing materials as accurately as possible, but variations in actual goods may apply. Colour representations may vary depending on your monitor, and while we endeavour to be as accurate as possible all representations are approximate. The colours used when providing artwork for your approval are a representation only of the final product. All colour monitors display different contrasts and therefore product colours are only an indication. A sample can be provided if required. If you require an exact printing colour match please provide the correct colour codes. We do not dye our satin material so a request to match a colour will be the closest available.

Refunds

Please be aware that we do not provide refunds. If we have made an error with printing we will take full responsibility to print your order again or provide a credit (at the Director’s consent).

Cancellations

All orders are considered as “final” when placed and a deposit or full payment has been made. No cancellations are not accepted on finished merchandise. However, cancellations made prior to production are permitted, subject to charges for artwork in progress, completed embroidered/design setup, and restocking of merchandise prepared for production.

If you have any questions, please email us via our contact form.

Price Match

If you see the same exact item/s on another Australian registered ABN online store, we are more than happy to Price Match the total competitor quoted cost.

Conditions as follows:

1. Competitor must be an Australian ABN registered company and currently open for business. 

2. Competitor product is identical to our listed product (size, colour, fabric, style cut, stitching, material, no amendments). Please provide an artwork from the competitor company within your email.

3. You must provide us with an original competitor quote/invoice addressed accordingly from the competitor company to your company name and billing address. The quote/invoice must show

           3a. The current date (no more than 7 days out from day of request)

           3b. Amount in dollars per item

           3c. The total dollar amount owing

           3d. Specific description of each individual items ordered (e.g Colour, style, print, material)

Once we confirm that the quote is genuine, our team at Graduation Sash will go ahead with the Price Beat deal. If deemed to be non-genuine, we will not honour the Price Beat deal.

4. Our Price Match deal is not always guaranteed. However we will do our best to always provide top quality products for our customers. 

5. Our team will have final say in whether or not to honour the Price Match deal. 


Price Beat 

If the opportunity persists we will offer the Price Beat deal only if our team see it's fitting for the product and order. This deal will include a 10% discount of the total competitor quoted cost. Our team at anytime can apply or cancel this offer. 

Conditions as follows:

1. Competitor must be an Australian ABN registered company and currently open for business. 

2. Competitor product is identical to our listed product (size, colour, fabric, style cut, stitching, material, no amendments). Please provide an artwork from the competitor company within your email.

3. You must provide us with an original competitor quote/invoice addressed accordingly from the competitor company to your company name and billing address. The quote/invoice must show

           3a. The current date (no more than 7 days out from day of request)

           3b. Amount in dollars per item

           3c. The total dollar amount owing

           3d. Specific description of each individual items ordered (e.g Colour, style, print, material)

Once we confirm that the quote is genuine, our team at Graduation Sash will go ahead with the Price Beat deal. If deemed to be non-genuine, we will not honour the Price Beat deal.

4. The Price Beat deal includes: An overall 10% discount on one order per person. We will not issue this deal to repeat customers. 

5. Our Price Beat deal is not always guaranteed and we do not do further discounts from the first negotiated Price Beat deal. However we will do our best to always provide top quality products for our customers. 

6. Our Price Beat deal of 10% discount can not be used with any other offers or deals. 

Important

Please note our timeline for placing orders under the FAQ tab.

All content included on this website is the property of Graduation Supplies or its content suppliers and protected by Australia and international copyright laws.

We deliver Australia-wide

BRISBANE | SYDNEY | CANBERRA | MELBOURNE | ADELAIDE | HOBART | PERTH | DARWIN | BROOME | CAIRNS | ALICE SPRINGS

We deliver New Zealand-wide

AUCKLAND | WELLINGTON | CHRISTCHURCH | HAMILTON | QUEENSTOWN | DUNEDIN

Contact Email: info@graduationsupplies.com.au
Phone: +617 3808 1883

ABN: 78992822975 Rokatila Family Trust: Also trading as Graduation Supplies

All photos and images are subject to copyright at Graduation Supplies

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